Introduction

These Terms and Conditions are made on behalf of Crunch Computers (Aust) Pty Ltd, and all references to Crunch Computers, “we” or “us” in these Terms and Conditions refers to Crunch Computers (Aust) Pty Ltd (ABN 92144843185)

Crunch Computers (Aust) Pty Ltd Security Policy

Crunch Computers (Aust) Pty Ltd uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

1. •Payments are fully automated with an immediate response.
2. •Your complete credit card number cannot be viewed by Crunch Computers (Aust) Pty Ltd or any                                               outside party.
3. •All transactions are performed under 128 Bit SSL Certificate.
4. •All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
5. •eWAY is an authorised third party processor for all the major Australian banks.
6. •eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Crunch Computers (Aust) Pty Ltd.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Delivery Policy

Physical Goods

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via post within 2-3 working days; however if goods are unavailable delivery will take a little longer and may take up to 10 working days to be sent. If you wish to query a delivery please contact us at order@crunchy.net.au.

Digital Downloads

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via email immediately. If you wish to query a delivery please contact us at sales@crunchy.net.au.

Refund & Returns Policy

Returning Defective Merchandise

At Crunch Computers we are proud of our products and guarantee all our products as being as advertised. We will attempt to replace any defective merchandise (subject to stock availability) or refund you for any defective merchandise (including reasonable shipping costs) provided that:

1.The return is pre-arranged with Crunch Computers. This can be done by e-mailing returns@crunchy.net.au

2.the product is returned to us with proof of purchase within 14 days of the date of purchase;

3.the product is in its original condition; and the product is not defective as a result of misuse, improper installation, connection to the wrong voltage or other abuse or misuse.

Should there be any problems with defective product, please contact Crunch Computers first.

All returns must be pre-arranged by emailing returns@crunchy.net.au.

Returning Non-defective Merchandise

Please carefully check the specification and compatibility of the products with your requirements prior to purchasing. Due to the nature of sales at Crunch Computers, if you should purchase one of our products and then decide to return it, you are depriving another customer of the chance to purchase that item.

However, should you wish to obtain a refund for a non-defective product we may do so (at our discretion) on the following conditions:

1.The return is pre-arranged with Crunch Computers. This can be done by e-mailing returns@crunchy.net.au,

2.the product must be returned to us at your expense with proof of purchase within 14 days of the date of purchase;

3.the product must be unused and in it original condition, including its original packaging, and

4.We will not under any circumstances refund the cost of shipping the product to you and we may at our discretion deduct the cost of the credit card transactions from your refund.

All returns must be pre-arranged by emailing returns@crunchy.net.au.